What can you expect? At Mercer Assessments, the Customer Engagement team is at the forefront of delivering stellar experiences to our clients. A fast moving, high performing team responsible for supporting client acquisition and support across the globe. As a Customer Engagement Analyst, you would be responsible for supporting clients and stakeholders of specific regions. This role requires quick thinking/decision making along with collaboration with all internal and external stakeholders.
What is in it for you?
Competitive compensation package reflecting your skills and experience and attractive benefits package
Professional development opportunities, including access to training platforms and courses
Exposure to a global environment, collaborating with teams across the UK and Europe
A dynamic and inclusive workplace that values innovation and teamwork
Hybrid work policy allowing flexibility in your work arrangement
We Will Count On You To
Escalation Management
Stakeholder management
Project Process Tracking
Project Coordination
Customer Service
Client Relations
What You Need To Have
Minimum 1 year of experience in a similar client support role
Proactive self-starter/hustler, comfortable working independently and collaboratively in a fast-paced work environment, adept at managing multiple accounts in various stages
Strong interpersonal and communication skills, establishing trust with clients and team members
Language required – English + German
Graduate/Post Graduate or Masters Degree
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Junior Customer Representative with German in Warsaw – pracodawca: Marsh Agency
Marsh Agency oferuje pracownikom możliwość rozwoju zawodowego w międzynarodowym środowisku, z naciskiem na współpracę i efektywność. Pracownicy mogą korzystać z elastycznego modelu pracy hybrydowej oraz atrakcyjnych benefitów, takich jak prywatna opieka zdrowotna i wydarzenia integracyjne. Firma stawia na kulturę współpracy i wsparcia, co sprzyja tworzeniu motywującego miejsca pracy.
