Mason & Co IT Consultancy LTD | Full time Mason & Co IT Consultancy helps organisations connect their systems, improve everyday operations and put AI to practical use.
We’re looking for a Zoho Support & Application Specialist to help clients keep their Zoho applications reliable, effective and easy to use.
You’ll investigate issues, support users and deliver smaller improvements across existing implementations. Working alongside consultants and developers, you’ll help clients get lasting value from their business systems.
This is a permanent, full-time, fully remote role.
Your responsibilities will include:
Receive, investigate and resolve application support requests across Zoho CRM and other Zoho applications.
Reproduce issues, assess their business impact and maintain clear records of investigation and resolution.
Configure and maintain layouts, fields, workflows, reports and other native application features.
Administer users, roles and permissions through agreed approval processes.
Investigate data quality issues and support controlled corrections.
Troubleshoot integrations and automation, escalating development work where required.
Test configuration changes before release and document their impact.
Keep clients informed about progress, workarounds and next steps.
Maintain support documentation, troubleshooting guides and user instructions.
Identify recurring issues and recommend improvements that reduce future support needs. Requirements
Practical experience supporting or administering Zoho CRM and other Zoho applications.
Strong troubleshooting skills and a methodical approach to investigating problems.
Experience configuring workflows, layouts, permissions and reports.
Understanding of data quality, access controls and safe change management.
Ability to explain issues and solutions clearly to non-technical users.
Experience managing support requests and prioritising work by urgency and impact.
Strong documentation and organisational skills.
Ability to work independently and collaborate effectively in a remote environment.
Experience with Zoho Desk, Zoho Creator, Zoho Flow, Deluge or API troubleshooting would be useful.
Fully remote working.
Varied work across the Zoho platform and connected business systems.
Collaboration with implementation consultants and developers.
The opportunity to improve the day-to-day experience of client teams.
