Join a global team supporting LabX, a strategic laboratory software solution used by customers around the world. As our business continues to grow, we are expanding our LabX Help team to support additional markets and provide technical expertise to users across Europe, Asia, Latin America, and other regions. This is an excellent opportunity for someone who enjoys solving technical problems, working with IT systems, and collaborating with international teams and customers. Responsibilities
Provide technical support for the LabX software platform through a ticketing system, email, and online meetings. Analyze and resolve technical issues related to software installation, configuration, updates, and system performance. Troubleshoot application and infrastructure-related issues at L1/L2 support level. Investigate logs and diagnose system, connectivity, and networking problems. Analyze customer IT environments and system requirements. Recommend configuration improvements and best practices for customer environments. Cooperate with L3 support teams, Product Development, Quality, IT, and other global stakeholders. Participate in online meetings with customers and market organizations worldwide. Document findings, solutions, and quality-related issues. Maintain and expand the knowledge base and support documentation. Track, update, and monitor support cases to ensure timely resolution and communication. About LabX
LabX is a laboratory software platform that integrates laboratory instruments into a single ecosystem. The solution supports instrument connectivity, database communication, system configuration, software licensing, and IT infrastructure requirements. Our team focuses on the technical and system-related aspects of the platform, helping customers ensure stable and efficient operation of their laboratory environments.
#J-18808-Ljbffr
Application Support Specialist LabX (All genders) in Katowice – pracodawca: Mettler-Toledo
METTLER TOLEDO to doskonały pracodawca, oferujący stabilne zatrudnienie oraz bogaty pakiet benefitów, w tym prywatną opiekę medyczną i możliwość pracy hybrydowej. Nasza kultura pracy sprzyja współpracy w międzynarodowym środowisku, a zespół chętnie dzieli się wiedzą, co stwarza wyjątkowe możliwości rozwoju zawodowego. Dodatkowo, promujemy wellbeing naszych pracowników poprzez różnorodne inicjatywy, co czyni nas atrakcyjnym miejscem dla osób poszukujących satysfakcjonującej kariery w obszarze IT.
