Junior Global Service Desk Analyst with German in Warsaw

Looking to start your career in IT and fluent in both German and English? This could be the perfect opportunity for you. In this role you will support METTLER TOLEDO users in Poland, Switzerland, Germany, Holland, France, Spain and USA in daily IT related issues. You will collaborate with other teams across units around the globe.

Key Tasks and Responsibilities

• Be the first point of contact for employees experiencing IT-related issues.
• Provide 1st and 2nd line support for hardware, software, and workplace technologies.
• Support users with Microsoft Windows, Microsoft 365, laptops, desktops, printers, and mobile devices.
• Handle incoming calls and support tickets while meeting agreed service levels.
• Log and manage incidents using ServiceNow.
• Troubleshoot and resolve technical issues or coordinate with specialist teams when needed.
• Escalate unresolved incidents to appropriate support groups.
• Work closely with colleagues from different countries and IT functions.
• Participate in on-call support rotations when required.

What You Need to Succeed

• Excellent verbal and written communication skills in German and English are a must.
• Advanced ability to gather, monitor and document data.
• Excellent communication and customer service skills.
• Strong problem-solving mindset.
• Team-oriented approach and willingness to learn.
• Interest in technology and helping users solve technical challenges.

Would be a plus:

• Good knowledge of IT Service Desk operations: proficiency with ServiceNow is highly desirable.
• Good understanding of computer systems, mobile devices and tech products.
• Knowledge and working experience in PC / Laptop troubleshooting and providing end user support.
• Experience in providing IT support in computer, network and server related areas.
• Knowledge of: Active Directory Services, MS Exchange, VPN, Network, MS Office suite, Windows 10, Microsoft Office 365.

Our Offer to You

• Contract of employment [umowa o pracę], we are looking for a long term cooperation.
• Annual reward.
• Hybrid work model.
• A diverse and inclusive workplace.
• Festive benefits paid in April and December.
• Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center.
• Possibility to extend medical care to family members.
• Life insurance with possible extended scope.
• Sports card (Medicover).
• Language courses.
• A vast training offer to support your development.
• Wellbeing activities, CSR, with space for your initiatives.
• Discounts for meals and special offers at Platan Business Park.

The recruitment process consists of the following steps:

• CV selection – we contact selected candidates.
• Phone screening with a recruiter (approx. 15 min).
• Initial interview with the Manager and Recruiter (video conference, approx. 1 hour).
• F2F meeting at the office with the Manager and Team (1 hour).

About Mettler Toledo: METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.

Equal Opportunity Employment: We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification.