Store Manager – Warsaw in Katowice

Leading with responsibility for all aspects of store management, the Store Manager is responsible for building and leading a team dedicated to driving the business. The Store Manager is also accountable for meeting all operational budgets and developing and maintaining a proactive business plan.

Major Responsibilities

• People
  • Inspire, lead, and coach the store team to create a culture of performance, accountability, and results.
  • Recruit top talent while training and developing staff to build a team of true Jet Set Ambassadors.
  • Drive team retention by ensuring actionable talent and succession plans are in place.
  • Support, implement, and follow up on all training and onboarding initiatives for new hires.
  • Take accountability for the regular evaluation of each Jet Set Ambassador's performance, providing ongoing feedback and coaching.
  • Proactively manage and resolve all HR issues in collaboration with the HR Department.
  • Ensure image and grooming standards are aligned with brand policy.
  • Partner with the District Manager (DM) to review the integrity of PTS and identify opportunities for improvement.
  • Collaborate with retail partners on sales strategies, product knowledge, brand standards, and customer service excellence.
  • Practice and role model company behaviors, ensuring effective use of the Behavior Toolkit.
  • Lead the team of Jet Set Ambassadors to prioritize exceptional customer experiences that drive loyalty and repeat business.
  • Ensure Jet Set Ambassadors maintain client communication through all available clienteling applications.
  • Proactively manage the client database and utilize customer information to increase sales.
  • Maintain a strong sales floor presence and lead by example.
  • Provide coaching and support to help Jet Set Ambassadors resolve customer service issues, empowering them to make decisions in the customer's best interest.
  • Generate additional revenue through local customer events.
  • Build and maintain strong communication with the District Manager, corporate office teams, mall management, retail partners, and other stores to drive district-wide performance.
• Sales
  • Meet and exceed sales goals while holding yourself and the team accountable for results.
  • Analyze business reports and develop action plans to ensure expectations are met or exceeded.
  • Work with the team on quarterly planning to establish effective business plans that achieve targets.
  • Track and communicate business results and opportunities, driving sales performance and product knowledge.
  • Ensure sales and unit goals are established and clearly communicated to all Jet Set Ambassadors.
• Operations
  • Ensure the store maintenance and auditing program aligns with brand standards.
  • Control store expenses and continually seek opportunities to reduce costs.
  • Maintain inventory control integrity through bi-annual inventory counts.
  • Prioritize loss prevention, taking immediate action on early signs of loss in collaboration with the Loss Prevention Regional Manager (LPRM).
  • Optimize store scheduling by ensuring the right people are in the right place at the right time.
  • Collaborate with the District Visual Merchandising Manager (DVM) to implement and maintain all visual merchandising directives and execute effective merchandising strategies.
  • Partner with logistics and product teams to ensure the appropriate assortment for the store, using product tools effectively to maintain size and style integrity.
  • Ensure all company communication platforms are utilized effectively and that relevant actions are taken.

Job Requirements

• Proven retail management experience in a fast-paced retail environment.
• Charismatic and inspirational leadership skills.
• Strong technology proficiency, with the ability to leverage technology to drive sales and enhance the customer experience.
• Ability to work under pressure and thrive in a fast-paced, challenging environment.
• Excellent organizational, interpersonal, and follow-up skills with strong attention to detail and accuracy.
• Proficiency in retail math, KPI analysis, and Microsoft Office applications.
• Fluent in English.

What We Offer

• Competitive compensation package.
• Employee discount across Michael Kors and Jimmy Choo.
• Clothing allotment.
• Employee Wellbeing Programme.