Responsibilities:
analyze and redesign O2C processes in line with market best practices; benchmark process solutions externally (e.g. SSC peers, ABSL, market standards), building awareness of relevant market tools and recommending the most suitable KPIs to measure process effectively; deliver measurable improvements in efficiency, quality, controls, and KPIs; communicate progress, results, and value clearly to management and senior stakeholders; serve as a point of contact and trusted partner for Operations, IT, and Business stakeholders; lead change execution; project management (scope, planning, delivery, and benefits tracking); scope standardization and harmonization (alignment to Target Model); identify, assess, and prioritize automation and AI use cases across processes (RPA, AI, agents). Requirements:
min. 3 years of experience in relevant process area within international, SSC or GBS environments; professional English proficiency at B2+ level; strong E2E understanding of O2C processes and supporting systems; proven experience in process improvement and identification of automation use cases; proven ability to lead operational projects and deliver measurable results; hands-on interest and practical exposure to automation and AI (RPA, AI tools, agents); ability to challenge the status quo and drive cross-functional change; ability to work independently and maintain high standards of work; ability to convey complex information in a clear and simple way; project management education or certifications (e.g. PMP, PRINCE2, Agile) as well as SAP S/4HANA knowledge would be considered an advantage.
Business Excellence O2C Lead/Specialist in Poznań – pracodawca: Miele
Miele w Poznaniu to doskonały pracodawca, który oferuje dynamiczne środowisko pracy w międzynarodowym zespole. Pracownicy mogą liczyć na rozwój zawodowy, wsparcie w nauce języków obcych oraz atrakcyjne benefity, które sprzyjają równowadze między życiem zawodowym a prywatnym. Dołączając do nas, stajesz się częścią kultury, która ceni różnorodność i współpracę, co czyni nas idealnym miejscem dla osób poszukujących satysfakcjonującej kariery w finansach.
