Job Responsibilities: 1. Handle complaints / malfunction claims from customers (mainly distributors, sometimes end users such as hospitals and clinics etc.)
2. Provide efficient technical support to customers, sales & marketing colleagues
3. Onsite support to distributors for important project / case (including installation, complex system / equipment failure diagnosis and repairing)
4. On-site visit to end users to collect customer feedback and market information.
5. Repair and maintain main units returned from customers.
6. Service training to customers (mainly distributors, sometimes end users)
7. Negotiate with customer for service contract, ordering, logistic & admin task
8.Completing all planned preventative maintenance (PPM) visits on time and to the levels outlined in the service manual. All documentation and related logs to be completed in a correct and timely manner.
9. Routine report & business trip report to supervisor and attend products technical update meeting
10. Assist stock management admin for parts stock & equipment managements
11. Investigation on the local authority & regulation regarding service including register, reporting etc.
Job Requirements: 1.Education levels: Bachelor degree or above.
2.Profession electronic biomedical or relevant professional category.
3.Experience: At least more than three years work experience in the field of medical services industry, especially in IVD industry.
4.Technical support work experience will be a plus
5.Language Skill: Good command of both written and spoken English and Arabic.
6.Other knowledge and skills. Familiar with medical electronics product and clinical application, experienced in the maintenance of medical electronic products.
7.Local driver's license, suitable for flexible travel, and can adapt to the short-term missions.
