Automotive Warranty Assessor | Relocation to Budapest
Full-time
Workplace Type: MSXI Office
MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries .
This role is based in Budapest, Hungary and requires relocation.
The Warranty Assessor is responsible for assessing warranty claims, authorizations and IDS tickets as well as other Warranty Related items in compliance with the specified process and ensuring high standards of quality. As a market language expert, the Assessor will engage directly with the network and customer representatives. The role requires flexibility, attention to KPIs, and continuous learning to adapt to the evolving needs of the market. The role requires excellent understanding of warranty processes and rules, with special attention to the specificities of the main markets where assessor works most of the time.
Duties & Responsibilities:
Claim assessment
Ticket treatment
Team support and flexibility
Market awareness and KPI understanding
Reporting
Customer interaction and representation
Education: University degree or relevant education in engineering, business administration, automotive, finance, or a related technical field.
Experience: Preferably at least 2 years in an aftersales automotive environment, with warranty assessment experience is a plus.
Languages: Fluent in English, proficiency in at least one Nordic language (Swedish, Norwegian or Finnish) is highly preferred
Knowledge of Technical Aspects: A strong understanding of automotive parts, diagnosis, and repair.
Knowledge of Warranty Processes: Very good or expert knowledge of warranty regulations, policies, and systems.
Warranty and Technical material understanding: be up to date and high level of knowledge of technical support material (Technical Manuals, Service News, Campaigns, Process updates)
Communication Skills: Excellent interpersonal and communication skills, both within internal teams and external customers.
Analytical and Detail-Oriented: Ability to spot patterns and issues in claims data and report them accurately.
Team Collaboration: Willingness to support the team and work collaboratively to meet objectives.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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Automotive Warranty Assessor | Relocation to Budapest in Warsaw – pracodawca: MSX International
MSX International to doskonały pracodawca, który oferuje dynamiczne środowisko pracy w branży nowoczesnych technologii transportowych. Nasza kultura pracy opiera się na innowacyjności i współpracy, co sprzyja rozwojowi zawodowemu pracowników. Oferujemy atrakcyjne benefity, elastyczne godziny pracy oraz możliwość zdobywania doświadczenia w międzynarodowym zespole, co czyni nas idealnym miejscem dla osób poszukujących satysfakcjonującej kariery w obszarze wsparcia technicznego dla elektrycznych autobusów.
