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Customer Service Coordinator (Spanish & English) Job Type: Full-Time
Location Type: Hybrid
Primary Location: Poznan, wielkopolskie, PL
Job ID:19574
Reports to: Customer Service Manager
Contract type: Permanent; Hybrid working system after 2-3-month on-site training
Your Role in a Nutshell
As a Customer Service Coordinator, you will provide service in
Spanish
language for
business customers / partners
of Newell Brands in Europe, the Middle East and Africa (EMEA).
You will serve as a point of contact for assigned business customers, contributing to timely and effective delivery of orders and high-quality service.
We will help you achieve your goals and develop by providing regular feedback and access to online training courses.
Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands like
Parker ,
Waterman ,
Yankee Candle ,
NUK , or
Crockpot .
Your Key Responsibilities:
Process sales orders received from customers, sales agents and internal teams.
Submit requests to create new customer accounts and update existing customer records.
Provide professional advice on our product range.
Proactively inform customers about current promotions and marketing activities.
Work closely with the Sales team, Supply Chain and the distribution centre.
Manage and maintain customer portals.
Enter and update orders using SAP (full training will be provided!).
Communicate with customers by email and telephone.
What You’ll Need
Minimum:
Fluent Spanish (written & spoken) and communicative English
Customer- and detail-oriented
Good command of Microsoft Office (Word, Excel, PowerPoint)
Team spirit
Your advantage:
Knowledge of SAP and/or Salesforce
Ability to learn quickly
Basic commercial awareness
Polish language
What You Gain Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman , and Yankee Candle , to name a few.
Join us and benefit from:
Hybrid working system (1 day per week in the office) after2-3-month on-site training
Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
Pension plan (PPE) with company contribution of 3,5%
Fully sponsored life insurance
Working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM
Partly financed Multisport Card or cinema tickets
Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded
Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
Employee Referral Program – an opportunity to get a bonus
Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
Friendly atmosphere & multicultural environment (30+ nationalitiesinourPoznan office!)
Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership
If your application is shortlisted, our recruiter will invite you for an initial phone or MS Teams interview.
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Customer Service Coordinator (Spanish & English) in Kielce – pracodawca: Newell Brands
Newell Brands w Poznaniu to doskonały pracodawca, który oferuje dynamiczne środowisko pracy z możliwością rozwoju zawodowego w międzynarodowym zespole. Dzięki elastycznemu modelowi pracy hybrydowej oraz wsparciu w szkoleniach, pracownicy mogą rozwijać swoje umiejętności w obszarze obsługi klienta, a także korzystać z atrakcyjnych benefitów, co czyni tę rolę nie tylko satysfakcjonującą, ale i pełną możliwości na przyszłość.
