W skrócie
- Zadania: Pomagaj klientom w korzystaniu z produktów Newell Brands przez różne kanały komunikacji.
- Firma: Dynamiczna firma z ikonami takimi jak Parker i Sharpie.
- Benefity: Umowa o pracę, hybrydowy system pracy, dostęp do kursów LinkedIn Learning.
- Pozostałe informacje: Przyjazna atmosfera w międzynarodowym środowisku z możliwościami rozwoju kariery.
- Dlaczego ta praca: Rozwijaj swoje umiejętności językowe i zdobywaj doświadczenie w obsłudze klienta.
- Kwalifikacje: Biegła znajomość francuskiego i angielskiego oraz umiejętności komunikacyjne.
Przewidywane wynagrodzenie mieści się w przedziale 56700 - 69300 zł za rok.
Location: Poznań, Poland
Reports to: Supervisor, Consumer Services
As a Consumer Services Representative, you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service. Our portfolio of products is very diverse - from stationery to small household appliances.
Key Responsibilities
- Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
- Create and maintain consumer information and case management to relay accurate information back to the business.
- Use knowledge of products to ensure accurate information is communicated to consumers.
- Seek solutions in case of unusual queries or requests.
- Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.
Minimum Requirements
- Fluent French (C1) and English (C1) (spoken & written).
- Good command of MS Word and Outlook.
- Outgoing with excellent communication skills (verbal & written).
- Empathy and openness for working with consumers.
Preferred
- Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.).
- Organizational skills with ability to prioritize.
- Detail oriented.
- Positive attitude and great interpersonal skills, incl. rapport-building and listening.
- Previous experience in user support/helpdesk/customer service will be an asset.
What You Gain
Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities.
Join Us And Benefit From
- Full-time employment contract.
- Hybrid working system (1 day in the office per week after 2-3 week onsite training).
- Unlimited access to LinkedIn Learning - 17,000+ courses for your professional and personal development.
- Private healthcare.
- Pension plan (PPE) with company contribution of 3,5%.
- Fully sponsored life insurance.
- Working hours - Monday to Friday, 8h starting between 7:00 and 9:00 AM.
- Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others.
- Partly financed Multisport Card or cinema tickets.
- Bravo - our global recognition programme where teammates can recognise each other and exceptional work is rewarded.
- Give@Newell - paid time-off for charity activities dedicated for local communities right where you live/work.
- Employee Referral Program - an opportunity to get a bonus.
- Expectant Parents Gift.
- Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking.
- Friendly atmosphere & multicultural environment (30+ nationalities in our Poznań office!).
- Corporate Citizenship Philosophies - environmentally sustainable and socially sensitive business practices.
- Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership.
Consumer Services Representative in Poznań – pracodawca: Newell Brands
Newell Brands w Poznaniu to doskonały pracodawca, który oferuje dynamiczne środowisko pracy z możliwością rozwoju zawodowego w międzynarodowym zespole. Dzięki elastycznemu modelowi pracy hybrydowej oraz wsparciu w szkoleniach, pracownicy mogą rozwijać swoje umiejętności w obszarze obsługi klienta, a także korzystać z atrakcyjnych benefitów, co czyni tę rolę nie tylko satysfakcjonującą, ale i pełną możliwości na przyszłość.
