You will join the Self Service Portal End User Services team and report within that team. You will analyse business needs, design and maintain services, workflows, automations, API integrations, databases, forms and service processes, and support incident resolution, testing and continuous improvements.
Experience Level Senior
Minimum Qualifications
Experience as IT Analyst, Service Developer or similar role
Experience with BMC Helix, Digital Workplace, Self Service Portal or similar platforms
Hands-on experience with Power Apps and Power Automate
Experience with API integrations
Good knowledge of SQL and databases
Experience maintaining databases and taking ownership of data-related solutions
Strong analytical, troubleshooting and documentation skills
Responsibilities
Analyse business needs and turn them into practical solutions
Design, develop and maintain services, workflows and automations in BMC Digital Workplace (DWP), Power Apps and Power Automate
Design and maintain API integrations between above systems
Create, maintain and support databases used by the services
Take ownership of databases and their data, ensuring data quality, governance and compliance standards are followed
Create and maintain workflows, forms and service processes
Collaborate with stakeholders, service owners and platform teams
Support incident resolution, testing and continuous improvements
Skills Required BMC Digital Workplace Power Apps Power Automate API Integrations SQL Data Governance Stakeholder Management Analytical Skills
