NovaKid - online-school for children 4 -12 years old, where children remotely learn English language with teachers from the US and the UK. Our customers come from more than 50 countries all over the world. We have 100K+ students and 4K+ teachers. Our international team is proud of 450+ developers / support managers and marketing gurus.
We are looking for a Client Support Manager for the Polish region Requirements
Knowledge of Polish - Advanced (at least C1)
Knowledge of English (at least B2)
Experience of working in a language school welcome
Experienced PC user
Organizational skills
Ability to handle lots of information
Responsibility and care
Duties
Support users in the Polish language by resolving issues that arise during lessons. Handle complex inquiries via chat or phone.
Assisting with translations into Polish language (instructions, clients’ responses templates etc)
Assisting with Non Assisted Support (chat bot)
Conditions
Full time work - 40 hours per week
Working schedule: Sunday-Wednesday, 12:00-23:00 Polish time.
