Instructional Designer in Warsaw

Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Instructional Design & Learning Expertise
• Doświadczenie z zasadami uczenia dorosłych i szkoleniem w call center (sprzedaż, obsługa klienta, zgodność i szkolenie systemowe).
• Biegłość w narzędziach eLearningowych (np. Articulate 360).
• Umiejętność projektowania dla blended learning (online, prowadzone przez facylitatora, mikrouczenie).
• Zrozumienie kultury pracy i stylów komunikacji w Australii.
• Umiejętność lokalizacji treści dla australijskich odbiorców (ton, przykłady, niuanse językowe).
• Doskonała znajomość języka angielskiego w piśmie z uwagą na gramatykę i klarowność.
• Collaboration & Stakeholder Engagement
• Doświadczenie w pracy z zespołami zdalnymi i interesariuszami międzyfunkcyjnymi.
• Umiejętność interpretacji briefów i tłumaczenia potrzeb biznesowych na angażujące uczenie.
• Komfort w pętlach feedbackowych i iteracyjnym projektowaniu.
• Technical & Project Skills
• Znajomość platform Learning Management System (np. Rise-Up).
• Podstawowe umiejętności w zakresie projektowania graficznego i edycji wideo.
• Silne umiejętności zarządzania czasem i zdolność do pracy samodzielnej.
• Bonus Skills
• Znajomość australijskiego przemysłu energetycznego.
• Doświadczenie z systemami call center (Salesforce, HubCX, systemy telekomunikacyjne).
• Doświadczenie z pakietem Microsoft Office 360.

Core responsibilities:

• Key Responsibilities
• Design and develop engaging, learner-centric training programs for call centre agents and ENGIE retail staff, including onboarding, systems training, product knowledge, and soft skills.
• Create digital and blended learning solutions using instructional design principles and adult learning theory.
• Develop training materials such as eLearning modules, facilitator guides, presentation packs and assessments.
• Train-the-Trainer Facilitation
• Support the ENGIE Training team to deliver Train-the-Trainer sessions for both onshore and offshore channel partners (virtually).
• Training Needs Analysis
• Support the ENGIE Training team to conduct detailed training needs analysis to help identify skill and knowledge gaps resulting from business changes or projects and recommend appropriate learning interventions.
• Stakeholder Collaboration
• With the direction of the ENGIE Training team, consult and collaborate with subject matter experts and stakeholders to scope, plan, and align training programs with business needs.
• Content Management & Compliance
• Maintain and update training materials, resources, and procedures in line with compliance requirements and as directed by ENGIE.
• Ensure content is reviewed, approved, and stored appropriately for governance.
• Reporting and Administration
• Upload training material to learning platforms (e.g. 'Rise-Up) and enrol learners where applicable.
• Track and report on training completion, maintain training records, and reconcile data using tools.
• Review and refresh recurring and induction training materials to ensure relevance and accuracy as required by ENGIE.

Benefits:

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.