Overview Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city- centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.
Act as the single point of contact for all stakeholders for France and Switzerland in benefits administration process, including Employee Services teams, HRBPs, TR teams, employees and external vendors
Owning the process execution and quality assurance of the processes while delivering services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
Support Benefits Administration Capability Lead in driving standardization and quality as well as consistent application of agreed procedures
Manage and support with complex or sensitive cases and act as escalation point for their markets
Perform control activities, reconciliations, peer reviews and quality checks for their market
Identify operational gaps and contribute to delivery of Lean process improvement initiatives
Responsibilities
Act as SME for assigned process (e.g. pensions, myflex activities, health & life insurance activities, benefits platforms administration) for France & Switzerland and build operational knowledge transfer across the team
Identify and implement service delivery improvement opportunities leveraging lean and other methodologies and lead on the delivery of assigned continuous process improvement projects within capability
Perform monthly update on enrolments and deletions as required on relevant benefits platforms
Manage complex, high-risk, or sensitive cases regarding benefits administration within their market
Execute local Benefits systems transactions and support the team with issues and escalations
Assist employees in case of any payment issues and in reimbursement policies
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
Partner with team to execute plans to improve customer satisfaction with a focus on processes
Represent technical, functional and customer perspective when taking decisions regarding system integrations between EC and internal benefits platforms & external vendor platforms in full compliance with relevant legal, company and process requirements
Assist with the implementation of yearly, quarterly or monthly benefits campaigns and file reports that are required
Identify and flag inefficiencies, recurring issues, or improvement opportunities; support the implementation of Lean-based solutions at team level
Maintain up-to-date team-level process documentation and support the governance of localised variations
Ensure that the invoicing and PO management of benefits payments are maintained correctly in a timely manner
Identify opportunities to streamline and improve benefits admin processes
Ensure adherence to internal policies and external legal requirements
Contribute to audits and compliance reviews as needed
Qualifications
At least three years of experience in the area of Benefits Administration or HR Operations
Experience of working with HR systems
Very good knowledge of HR and Benefits processes
University degree
Practical knowledge of SLAs and workload management
Strong communication and coordination skills to work with employees, managers, HRBPs and external vendors
Handling sensitive employee and candidate information with discretion
Fluent in English and French
Compensation and Benefits
The expected starting compensation range for this position is 74 900 PLN annually (gross).
Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
This role is eligible for an annual bonus, based on performance and eligibility.
In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility.
The 'Internal Reporting Procedure' for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab.
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People Operations Sr Coordinator (Benefits team) in Kraków – pracodawca: PepsiCo Inc.
PepsiCo Inc. to doskonały pracodawca, który oferuje dynamiczne środowisko pracy w zakładzie przekąsek, gdzie technicy utrzymania ruchu mają szansę na rozwój swoich umiejętności technicznych oraz zdobycie cennego doświadczenia w branży. Pracownicy mogą liczyć na atrakcyjne benefity, wsparcie w rozwoju kariery oraz przyjazną kulturę pracy, która sprzyja współpracy i innowacyjności. Dodatkowo, praca w systemie zmianowym pozwala na elastyczność, co jest istotne dla równowagi między życiem zawodowym a prywatnym.
