Описание:
Mondelēz International produces and sells snacks, including biscuits, chocolate, candy, and gum. Its products are sold in over 150 countries, and its 80,000 employees work across more than 80 countries. Задачи:
Act as the primary point of contact for IoT service delivery across plant operations, IT, and business stakeholders Own and drive the end-to-end service delivery lifecycle for the MDLZ IoT Platform and Applications Manage escalation processes and ensure critical incidents (P1/P2) receive immediate attention, including off-business-hours coverage Ensure platform availability, reliability, and performance across connected plants and geographies Own the continuous improvement backlog and ensure timely development and deployment of CIs into production Own the end-to-end release management lifecycle and process across Dev, Test, Stage, and Prod using DevOps Drive ITIL-aligned service management practices and maturity across the IoT Operations Organization Define standardized ways of working and implement improvements to strengthen the IoT Ops organization and processes Own knowledge management and capability building for the IoT Ops organization Manage outsourced operations partner relationships, including performance tracking, SLA compliance, continuous improvement, and sizing reviews based on ticket volumes, complexity, and plant locations Produce service delivery dashboards and reports for leadership, highlighting trends, risks, and improvement opportunities Facilitate regular service review meetings with internal stakeholders and external partners Требования:
Bachelor’s degree in Computer Science, Information Technology, or a related field 8–12 Years of experience in IT Service Delivery Management Demonstrated experience leading a support organization in a large-scale global digital manufacturing program Experience with ServiceNow for incident and change management Knowledge of AWS/Azure platform integration services, applications, other platforms, and automation Experience with AWS, Kubernetes, and container-based edge computing architecture Experience with DevOps, including GitHub pipelines, Helm charts, and repositories Exposure to or knowledge of SAP ECC/S4H Manufacturing modules (PP/PI, QM, WM, IM, PM) Strong leadership, communication, problem-solving, and interpersonal skills Strong ownership mindset focused on outcomes and SLA adherence Ability to coordinate and supervise parallel workstreams Ability to work effectively with global teams Advanced/fluent written and spoken English Будет плюсом: Manufacturing (CPG) processes and systems experience, understanding of digital manufacturing applications and Industry 4.0 solutions, ITIL Managing Professional or Strategic Leader certification Условия:
Some travel in an international environment No relocation support available
Dane kontaktowe:
Zespół rekrutacyjny PL31 MDLZ PL Service GmbH
