Chief Operating Officer in Warsaw

Publicis Production EMEA Hub forms the regional backbone of Publicis Production. With over 1.200 talented professionals based in Czech Republic, Bulgaria, Hungary, Poland, UK, and Mauritius, we enable smarter, faster, and more connected content delivery for global brands. Our integrated capabilities include post and primary production, versioning, commerce, web development, CRM, and language services.

Overview

The Chief Operating Officer is a key leadership position responsible for managing the entire service delivery lifecycle, from planning and design through execution and evaluation. The role facilitates effective collaboration with account management teams and delivery leads to maximise client satisfaction, revenue and margin performance. The COO works closely with business and account management leaders, delivery leads and on-site teams that support clients’ commerce and production needs.

Responsibilities

• Own and continuously improve the EMEA Hub operating model, ensuring that countries, capabilities and functional teams execute against one strategy, one set of priorities, one financial plan and one accountable delivery system.
• Create and optimise processes and ways of working, supported by key metrics, to streamline operational activities, deliver scopes of work within budget and communicate risks or issues clearly to all stakeholders.
• Oversee the implementation of business plans and strategies by supported and managed teams, ensuring alignment with established long-term global objectives and priorities.
• Build the EMEA Hub into an AI-enabled orchestration layer that connects production, commerce, web, technology and language capabilities across locations.
• Lead the transition from AI awareness and experimentation to measurable workflow adoption, redesigning roles, processes, controls and decision points.
• Establish and govern a single Hub scorecard covering client performance, delivery quality, financial outcomes, utilisation, capability maturity, AI adoption, workforce transition and execution of strategic commitments.
• Develop a workforce transformation plan covering capability needs, role redesign, reskilling, succession, location mix, talent-to-task allocation and responsible transitions resulting from AI and automation.
• Act as the executive owner of the Hub’s strategy-execution system, identifying cross-functional dependencies, conflicting priorities, execution risks and corrective actions.
• Drive workflow and role redesign, ensuring that AI adoption delivers measurable improvements in capacity, quality, speed, client value and economics.
• Scale Centres of Excellence and knowledge transfer, ensuring that proven capabilities and ways of working can be replicated across the EMEA and global network.
• Successfully deploy tools and technology to drive efficiencies and ensure that the Publicis Production EMEA Hub remains at the cutting edge of commerce and production development.
• Nurture talent within the Hub, taking responsibility for rolling out training on new processes and setting growth goals for teams supporting key client work.
• Share knowledge across the organisation regarding ways of working and the services provided by supported and managed teams.
• Contribute regularly to external events and serve as an ambassador for the Publicis Production EMEA Hub.

Qualifications

• Extensive senior leadership experience in complex, multi-country delivery or operations environments.
• Proven ability to design, implement and continuously improve operating models.
• Strong understanding of production and commerce processes.
• Demonstrated experience in AI-enabled transformation, automation and workflow redesign.
• Strong strategic execution skills.
• Commercial and financial acumen.
• Proven capability in performance management and governance.
• Experience leading workforce transformation.
• Excellent stakeholder and client management skills.
• Strong risk management, problem-solving and decision-making skills.
• Demonstrated ability to lead, motivate and develop diverse teams.
• Experience scaling Centres of Excellence.
• Track record of successfully implementing new business, technology and process improvements.
• Excellent communication and change-management skills.
• Professional proficiency in English.

Dodatkowe informacje

Oferujemy możliwość rozwoju w stabilnej firmie z ugruntowaną pozycją na rynku. Szeroki zakres szkoleń online we współpracy z renomowanymi partnerami rynkowymi. Możliwość uczestnictwa w międzynarodowych i lokalnych projektach rozwojowych. Międzynarodowe środowisko pracy. Atrakcyjny pakiet świadczeń pozapłacowych (opieka medyczna, platforma benefitowa Nais, program ubezpieczenia na życie, dodatek rekreacyjny, dostęp do międzynarodowej platformy szkoleniowej Marcel itp.). Wysoka elastyczność pracy (pracujemy w modelu hybrydowym, z przewagą pracy zdalnej). Work Your World – możliwość pracy z dowolnego miejsca na świecie przez 6 tygodni w roku oraz dostęp do wewnętrznej platformy Home Swap Home. Przyjazna i swobodna atmosfera pracy w zgranym zespole pełnym pozytywnej energii.