We are looking for a
POS Operations Support Specialist
to support the reliable operation of point-of-sale systems across OBI's international retail markets. You will help maintain POS system records, investigate technical and transaction-related issues, and support fiscalization and payment dispute processes.
Working closely with internal support teams, field service technicians, and external partners, you will contribute to the stability, compliance, and operational efficiency of OBI's checkout infrastructure. This role combines technical troubleshooting, database investigation, and structured operational support, making it a good opportunity for someone with basic Linux and SQL knowledge who wants to develop their expertise in retail IT.
Your key responsibilities will include:
Support the administration of
POS systems , including their registration, decommissioning, and replacement, with a particular focus on the Austrian market.
Maintain accurate POS records in the
EFSTA fiscalization platform , ensuring that system information and installation histories are up to date.
Assist field service technicians with POS decommissioning by accessing Linux-based systems via
SSH , navigating local web interfaces, and coordinating required technical activities.
Monitor and investigate inactive or potentially non-compliant POS systems, working with external fiscalization partners to resolve issues, particularly in the Slovenian market.
Analyze
electronic journals, archived receipts, and store databases
using SQL to verify transaction processing and fiscalization status.
Investigate payment disputes and chargebacks through
Adyen , collecting transaction records and supporting documentation, and verifying returns and refunds.
Maintain operational documentation, fiscalization protocols, and installation records while coordinating with internal teams and external service providers.
Medical Care
Benefits Platform
Language Courses Platform
Company Events
Salary range for Employment Contract: 9 000 - 13 000 PLN gross/month.
Motivizer Benefits Platform
to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards
(we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
Language Courses
–you'll have access to a
multi-language learning platform
enabling you to practice your language skills and learn new ones!
Regular and systematic further training opportunities - both internallyand from external
providers . We support your ongoing learning and development.
Cooperation within an
internal community
is our everyday reality. We have networking events, coding challenges, and company parties
for different occasions.
Qualifications
Completed university degree
in Computer Science or a comparable technical field.
Previous professional experience in
IT Support, Application Support, IT Operations, or Retail IT , preferably involving business-critical applications or production systems.
Basic practical knowledge of
Linux , including SSH access, port forwarding, file system navigation, and log analysis.
Basic
SQL skills
and the ability to query databases and investigate transaction-related data.
Understanding of technical troubleshooting processes, with the ability to follow procedures, analyze issues, and work systematically with production systems.
Strong attention to detail and organizational skills, particularly when handling transaction records, fiscalization documentation, and payment disputes.
Strong communication skills in
English
and
Polish , with readiness to work in a
hybrid model in Katowice .
Nice to have:
Experience with
POS systems , retail technology, or point-of-sale application support.
Familiarity with
EFSTA
or other fiscalization platforms.
Experience with
Adyen
or other payment service providers.
Understanding of transaction processing, electronic journals, refunds, and chargeback workflows.
Experience with production monitoring and operational support processes.
About OBI Smart Technologies WHO ARE WE:
We are a joint venture between OBI and Reply Group, responsible for co-designing, building and operating mission-critical digital platforms for commerce, customer service, and omnichannel retail.
OUR MISSION:
"We unite technology leadership with deep retail vision to implement standardized processes and scalable digital products that drive efficient support for one of Europe’s largest DIY retailers. Leveraging proven best practices, we advance the internationalization of products and the digital mindset of our partners, delivering consistent and business-critical solutions to support the targets of our customer."
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POS OPERATIONS SPECIALIST in Katowice – pracodawca: Reply, Inc.
Reply Storm w Katowicach to doskonały pracodawca, który oferuje dynamiczne środowisko pracy w branży technologii chmurowych. Nasza kultura pracy opiera się na innowacyjności i współpracy, co sprzyja rozwojowi zawodowemu oraz zdobywaniu nowych umiejętności. Oferujemy elastyczne godziny pracy, możliwość pracy zdalnej oraz dostęp do najnowszych technologii, co czyni nas idealnym miejscem dla ambitnych specjalistów szukających satysfakcjonującej kariery.
