About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
We're looking for a Technical Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.
Up to shape what's next in finance? Let's get in touch.
What You’ll Be Doing
Handling escalated cases through Jira
Checking Jira to investigate issues, classify accordingly, and assign to a relevant team
Contacting partners and staying in touch with them until the issue is resolved
Overseeing critical service metrics and immediately reacting in case of an incident
Collaborating with other teams globally
Monitoring Revolut's system proactively to prevent incidents
What You’ll Need
Experience working in technical support (L1/L2)
The ability to explain complex issues in an easy and understandable manner
Impeccable attention to detail and analytical skills
Excellent verbal and written communication skills
A willingness and availability to work 24/7 on a rotating shift basis
Proficiency with SQL
Nice to have
Knowledge of Jira and Google Cloud
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
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Subject Matter Expert (Technical Support) in Katowice – pracodawca: Revolut
Revolut to doskonały pracodawca, który stawia na rozwój swoich pracowników i tworzy kulturę opartą na współpracy oraz innowacyjności. Pracując jako Support Specialist w Polsce, będziesz częścią zespołu, który ma realny wpływ na doświadczenia klientów, a także skorzystasz z licznych możliwości rozwoju kariery w dynamicznym środowisku. Dodatkowo, nasza certyfikacja jako Great Place to Work™ potwierdza, że dbamy o naszych pracowników, oferując im wsparcie i elastyczność w pracy.
