Location: Kraków (hybrid work - 3 day per week in the office)
Offers, Pricing and Revenue Management
is a team of air fares experts supporting airline and agency customers within the Customer Care organization. The team is looking for
Technical Product Support Specialist
with the Global Distribution System and/or travel industry background.
The main duties consist of delivering high quality support to Airlines and Agency customers with issues related to Pricing, Shopping, Taxes, Currency, Ancillaries, including some revenue generator products such as Agency Retailer, Agency Managed Commission, Direct Fares Filing. The position is also intended to analyze and research on Agency Debit Memos and safeguard Sabre Fare Guarantee Policy.
What you'll do?
providing specialized Pricing, Shopping and Fares support to Sabre customers, suppliers, and partners
analyzing mid to high complexity level air fares related issues in both real time and certification environments using diagnostics and database visualization tools to determine and recommend corrective actions
highlighting priority of required system fixes depending on financial impact and system’s usability levels
safeguarding Sabre’s Fare Guarantee Policy commitments by providing timely and thorough Agency Debit Memo research
supporting development and marketing staff by assisting with functionality questions, addressing testing issues, training on new products and all delivery planning aspects for deployment of a service or product
problem tracking and escalations to other technical levels and teams
What you'll bring? Requirements
strong analytical and problem-solving skills
self-motivated, able to work under minimal supervision
readiness to learn complex airline fares system
excellent English communication skills
excellent interpersonal and teamwork skills
Knowledge of Sabre GDS required.
previous travel industry experience preferred
basic understanding of Sabre APIs/ATPCO preferred
Important While the responsibilities outlined above represent the core focus of the Offers, Pricing and Revenue Management role, this position is also an integral part of the Customer Care Support organization.
This team is made up of specialists who provide critical support to the distribution business, covering travel agencies, airlines, hotels, and car rental vendors. As part of this model, team members may be involved into collaborating across functional areas and might be required to support different domains to ensure operational continuity and effective issue resolution.
Benefits Paid time off
Year-End-Break: enjoy additional fully paid days off during the last week of the year
Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice
Your money
My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
Baby Bonus: benefit from one-time allowance on childbirth or adoption
Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services
Health and wellness
Luxmed extensive medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
Employee Assistance Program: find help in free, confidential program with a certified counselor
Life insurance: sign up for free, high coverage life insurance program
Career development
Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions
Certification and tuition reimbursement
Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)
And more
Car and bike parking
Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
No dress code
Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
Attractive Referral Bonus: earn $2500 USD for every hired referral
Technical Product Support Specialist II - Air Pricing in Kraków – pracodawca: sabre
Sabre to doskonały pracodawca, który oferuje wyjątkowe możliwości rozwoju zawodowego w dynamicznej i innowacyjnej kulturze pracy. Pracując w Krakowie jako Site Reliability Engineer III, będziesz miał okazję korzystać z nowoczesnych technologii chmurowych oraz praktyk SRE, a także uczestniczyć w projektach mających realny wpływ na przyszłość branży turystycznej. Dodatkowo, firma zapewnia atrakcyjne benefity, takie jak płatny urlop rodzicielski, programy wsparcia zdrowotnego oraz możliwość nauki i rozwoju poprzez platformę Udemy.
