HR Operations Team Leader in Warsaw

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide.

HR Operations Team Leader

Internal title - Associate Manager, HR Delivery Center

Location: Warsaw

Function: HR operation

Overview

HR Operations Team Leader will manage a team of Senior Associates/Associates/Interns to ensure timely and accurate support is provided to employees regarding inquiries related to HR Operations matters: Data Administration, Payroll Inputs, Benefits Administration, Onboarding and Offboarding administration, policies and procedures. This position will be responsible for building and maintaining strong partnership with local HR business partners in the in-scope countries and ensuring constant learning, strong HR administration and labor knowledge and team development.

If you would like to work in a multicultural, FMCG organization and are passionate about leading a team to success, we’d like to hear from you.

Responsibilities

• Manage the HR Operations Associates team to support in-scope countries (Western Europe plus MENAPT countries)
• Coordinate the team to ensure workload is effectively managed
• Review and manage individuals' performance and development plans
• Provide guidance and support to the team, resolve problems and deal with escalations
• Review the KPI dashboards on a daily manner, provide monthly analysis to HR Operations Manager to improve quality and eliminate mistakes
• Respond to employees' questions, deliver administrative procedures and practices via multiple channels such as phone, case management system and live chat.
• Actively contribute to delivering, maintaining and improving HR services, work procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Work on automation and improvement of existing processes in collaboration with technical team
• Ensure proper flow of communication between the team and business partners and stakeholders
• Train and onboard team members
• Work hands-on on the cases if needed

Experience you’ll bring:

• Bachelor’s or master’s degree in business, HR, or related discipline required
• At least 3 years of experience in managing team
• At least 5 years progressive Contact Center / Customer Service experience, background in HR Shared Services preferred
• Experience in using Service Center technologies (e.g. ticket management, knowledge management) Experience with Workday and Service Now would be an asset
• Full proficiency in English is a must
• HR experience with one of these countries would be an asset: Western Europe plus MENAPT countries
• Experience with Migration of HR processes from countries to a Regional HR Shared Service Center.
• Experience with automation of processes would be an asset
• Fluent English, additional proficiency in French is a plus.

Behaviors you’ll need:

• Strong collaborative partnership skills to ensure the effective execution of shared services solutions across the stakeholders
• Ability to work effectively in an environment subject to changing priorities and short deadlines
• Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems
• Strong planning, organization, delegation, problem solving, and decision-making abilities
• Skilled in effective leadership, people management, and development
• Strong process-orientation and process improvement mindset

What’s in it for you?

We offer an excellent opportunity for career development and progression, a highly collaborative work environment and an autonomous and flexible working culture where you will be able to add value and be recognized and rewarded.

We have additional benefits as:

• Health & Wellbeing: Medical Insurance, Lunch Card, Sport Card, Employee Assistance Program, Glasses Reimbursement
• Learning & Working Environment: Training and courses co-financing, Smart Working, Drinks & Fruit Basket, „Family & Friends” Referral Program
• Financial Benefits: Life Insurance, Additional Pension Contribution, Global Profit Sharing Bonus, Long Service Awards, Christmas & Easter Voucher, Emergency Payment, Vacation Payment

You need to be eligible to work in the country of application. This role is not eligible for relocation. Remote work is available once a week for eligible employees.

Together, we are creating a better future – for the planet, for future generations and for every SCJ team member.

Come join us and make an impact through iconic global brands.