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Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are shaping the future of mobility through innovation, collaboration, and sustainable business practices.
About the Role As a People Services Specialist, you will be the first point of contact for HR-related questions, ensuring smooth and efficient service delivery. You’ll handle a wide range of employee lifecycle topics, from onboarding to payroll queries, and work closely with other HR functions to ensure a seamless employee experience. Your role is essential for maintaining data accuracy, compliance, and operational efficiency in the HR function.
What You'll Do Employee Support & Case Handling:
Respond to employee and manager inquiries regarding HR policies, procedures, and systems (via email, phone, or internal platforms)
Provide guidance on topics such as leave management, benefits, payroll, onboarding, and employment verification
Document and track all inquiries in the HR ticketing system, ensuring timely resolution or escalation
HR Operations & Administration:
Support administrative processes including contract generation, data entry, and employee records maintenance
Assist in onboarding and offboarding activities in line with internal procedures and legal requirements
Coordinate with payroll and benefits teams to ensure accurate processing of employee data
Data & Systems:
Maintain and update employee information in HRIS (SuccessFactors)
Perform routine data audits to ensure data integrity and compliance
Support reporting needs by extracting and organizing HR data
Process & Policy:
Provide first-level interpretation of HR policies and procedures
Escalate complex or sensitive cases to Tier 2 or HR Business Partners as appropriate
Identify recurring issues and suggest improvements to processes and knowledge base content
Participate in team meetings and contribute to service delivery enhancements
What You Bring
Fluency in English, written and spoken
Proficiency in SuccessFactors, ServiceNow and Microsoft Office
Strong organizational skills, customer focus, and attention to detail
Ability to handle confidential information and resolve cases independently
experience in HR operations or shared services
Solid understanding of employee lifecycle processes and knowledge of relevant labor regulations
What we Offer As part of our Gdańsk-based Global Knowledge Centre, you’ll benefit from:
Private medical care
Life insurance package
Sports card
People Services Specialist in Gdańsk – pracodawca: Scania
Scania Industrial Batteries to doskonały pracodawca, który oferuje wyjątkowe możliwości rozwoju zawodowego w dynamicznym środowisku produkcji akumulatorów. Nasza kultura pracy opiera się na współpracy i innowacyjności, co pozwala pracownikom na ciągłe doskonalenie swoich umiejętności oraz wdrażanie nowoczesnych technologii. Oferujemy konkurencyjne wynagrodzenie, atrakcyjne benefity oraz możliwość pracy w zespole, który dąży do osiągania wysokich wskaźników wydajności produkcji.
