Informatica Support Engineer in Warsaw

Monitor integration platforms, analyze alerts, troubleshoot technical issues and ensure timely resolution of incidents across integration processes. Provide First-Level Technical Support

Deliver first-level support for integration platforms by following established procedures, knowledge articles and Informatica standards.

Analyze Integration Requirements

Review business and technical requirements to identify appropriate integration solutions based on industry best practices and established methodologies.

Support Environment Migrations

Collaborate with cross-functional IT teams to coordinate the migration of projects and developments across production and non-production environments.

Handle User Requests and Incidents

Manage and resolve user requests and incidents reported through helpdesk applications or Azure DevOps, providing appropriate technical assistance.

Investigate Integration Performance Issues

Identify recurring patterns, investigate performance issues in production integrations and recommend solutions to improve operational efficiency.

Conduct Proofs of Concept

Define and execute Proofs of Concept (POCs) to validate proposed integration solutions, technical approaches and operational improvements.

Execute Initial Data Loads

Perform Initial Data Loads (IDLs) to support integration processes and ensure the successful execution of data-related activities.

Maintain Integration Documentation

Learn, maintain and document new integration developments to ensure effective ongoing support and knowledge transfer.

Manage Incidents and Operational Improvements

Track incident resolution, escalation critical issues, maintain technical documentation and identify opportunities to improve operational processes.

Requirements

Educational Background

Bachelor’s degree in Computer Science, Systems Engineering or a related technical field.

PL/SQL Knowledge

Strong practical knowledge of PL/SQL, including the ability to work with database queries and technical data structures.

Minimum 2 years of verifiable experience working with Informatica PowerCenter, SOA or Informatica Intelligent Cloud Services (IICS). Cloud Computing Knowledge

Good practical experience working with cloud computing environments and supporting cloud-based integration platforms.

Hands-on experience implementing Informatica Intelligent Cloud Services (IICS), particularly Cloud Application Integration (CAI) and Cloud Data Integration (CDI). IT Technical Support Experience

Minimum 2 years of experience providing technical support for IT platforms or systems, including incident investigation and resolution.

Analytical and Troubleshooting Skills

Strong analytical and troubleshooting abilities, with the capacity to investigate technical issues and identify appropriate solutions.

Communication Skills

Strong written and verbal communication skills, including the ability to explain technical issues and provide effective user assistance.

Cross-Functional Collaboration

Ability to work effectively with cross-functional IT teams and communicate with stakeholders at different organizational levels.

Time Management and Prioritization

Good time management skills and the ability to organize responsibilities, prioritize tasks and manage multiple support requests effectively.

What we offer

B2B Contract

Employment based on a B2B contract

Stable and Dynamic International Firm

Opportunity to work in a stable, dynamically developing international company

Engaging Projects and Latest IT

Chance to participate in interesting projects and work with the latest information technologies

Competitive Rates

Attractive remuneration rates offeres

Renowned International Projects

Involvement in the most prestigious international project

MultiSport and Private Medical Care

MultiSport and Private Medical Care

Work with us