Team Lead, Customer Success (Maternity Cover) Shiji is a global technology companydedicated to providing innovative solutions for the hospitality industry,ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technologyplatform—Shiji’s cloud-based portfolio includes Property Management System , Point-of-Sale , guestengagement , distribution , payments ,and dataintelligence solutions for over 91,000 hotels worldwide, includingthe largest chains. The best hotels run on Shiji — day and night.
Your role To support our Horizon Distributions team,we’re looking for an experienced and dynamic Team Lead, Support to manage ateam of Customer Success specialists for technical support of our customers.
What you will do
Lead a team of Customer Successspecialists to provide technical support for our customers
Drive high performance of theteam and ensure overall customer satisfaction via ticket response and ticketresolution team
Work cross functions withProduct, Implementation for complex troubleshooting of technical issues
Performance management of theteam and to ensure knowledge base is up to date
What are welooking for
Minimum 5 years in a customersupport role with 2 years people manager experience
Excellent communication skillsand problem solving skills
Prior working experiences andknow-how in hospitality distribution landscape
Able to occasionally work on shifts
Health & Safety
- Private medical care with dentists package for you and your family
- Group life insurance for you and your partner
- Multisport card as part of the Worksmilepackage
Working conditions & Development
- Dell laptop, keyboard, mouse, wireless headphones and monitor
- 40h for development during work time
- Free access to group language lessons
- In-house workshops, training sessions or meet-ups
- Access to platforms like: OpenUp, Pluralsight and GoodHabitz
- Worksmile cafeteria and 520 points per month to be used in vouchers
- Referral bonus if new employee is referred
- Chill room with table football & PlayStation
- Free snacks (every day)
- Team building events
Team Lead, Customer Success (Maternity Cover) in Katowice – pracodawca: Shiji Group
Shiji Group to doskonały pracodawca, który oferuje dynamiczne środowisko pracy w branży technologii dla hotelarstwa i handlu detalicznego. Nasza kultura opiera się na współpracy i innowacyjności, co sprzyja rozwojowi zawodowemu pracowników poprzez dostęp do najnowszych technologii oraz możliwości szkoleń. Pracując w naszym zespole, będziesz miał okazję rozwijać swoje umiejętności w obszarze AWS, Kubernetes i CI/CD, a także uczestniczyć w projektach, które mają realny wpływ na branżę.
