In this role, you will combine hands-on customer support with a focus on improving the way we work through automation and new technologies. You will handle customer inquiries, recognize recurring issues and patterns, and proactively contribute ideas for improving processes and customer experience. You will join a newly built Customer Support team in Warsaw and be part of an international setup, working closely with colleagues across different locations and markets. What You Will Do
Handle customer support requests with accuracy, professionalism, and a customer-first mindset. Investigate customer inquiries, identify appropriate solutions, and provide clear, accurate, and helpful responses. Recognize recurring customer issues, manual activities, and patterns, proactively suggesting ideas to improve processes, simplify ways of working, and enhance customer experience. Collaborate closely with colleagues across different locations and markets, as well as with internal teams, to resolve customer inquiries and deliver a consistent customer experience. What You Bring
Experience in customer support, service operations, or a similar customer-facing environment, with a strong customer focus and solution-oriented approach. Strong analytical and problem-solving skills, with the ability to recognize patterns, identify potential improvements, and contribute to a better customer experience. A proactive, self-driven mindset with curiosity, openness to new technologies and ways of working, and a focus on continuous improvement. Ability to work independently while collaborating effectively as part of an international team. Knowledge or interest in financial markets and financial information is an advantage. Fluency in English; French would be an additional advantage.
Customer Support Agent in Warsaw – pracodawca: SIX
SIX to doskonały pracodawca, który oferuje dynamiczne środowisko pracy w Warszawie, sprzyjające innowacjom i rozwojowi zawodowemu. Nasza kultura opiera się na współpracy i wsparciu, co pozwala pracownikom na rozwijanie umiejętności oraz zdobywanie doświadczenia w obszarze marketingu automatyzacji. Oferujemy atrakcyjne benefity oraz możliwość mentorowania młodszych specjalistów, co czyni nas idealnym miejscem dla osób poszukujących satysfakcjonującej kariery w marketingu.
