Senior Business Process & Governance Manager in Warsaw

Responsibilities The COO Office, Transformation, Process & Risk Manager plays a key to support the continued growth and transformation of Societe Generale Poland by strengthening governance, operational efficiency, and organizational resilience

The role is responsible for leading business transformation initiatives, supporting process optimization and governance activities, and contributing to the identification and mitigation of operational risks. Acting as a trusted partner to the COO, the incumbent ensures effective coordination across business lines and support functions while helping maintain a strong control and risk culture within the organization.

The role acts as the COO's trusted delegate, providing direct support on strategic priorities, governance matters, and executive decision-making

This role offers broad exposure to Corporate and Investment Banking activities and supporting functions, including Capital Markets, Global Banking, Transaction Banking, Securities Services, Operations, IT, Finance, Compliance, Legal, Human Resources, and Real Estate.

The role is based in Poland and covers CIB activities. Given the strong integration of activities within Societe Generale Group, the role requires multiple interactions with international stakeholders.

The role is currently an individual contributor position with significant transversal leadership responsibilities across the organization

Business Transformation & Change Management

Lead and coordinate strategic and operational transformation initiatives across SG Poland

Support the design and execution of business improvement roadmaps

Drive change management activities to facilitate the successful implementation of new operating models, processes, systems, and regulatory requirements

Identify risks associated with transformation initiatives and propose appropriate mitigation actions

Coordinate stakeholders across business, operations, IT, risk, compliance, legal, and support functions

Business Process Management & Governance

Review, document, standardize, and optimize business processes

Support business units in aligning procedures with internal policies, regulatory requirements, and industry best practices

Ensure effective implementation of process changes across teams

Conduct regular process reviews to identify efficiency opportunities and strengthen the control environment

Contribute to governance initiatives supporting operational excellence and sustainable growth

COO Office Support & Governance

Act as designated backup to the COO and ensure continuity of key activities during periods of absence

Prepare executive presentations, dashboards, and management reports for senior leadership

Develop a strong understanding of all activities coordinated by the COO Office

Work closely with Operational Risk, Business Continuity, Data Governance, and Third-Party Risk specialists to identify risks and recommend mitigation actions

Become the back up of experts to ensure a continuity of operations

Coordinate and chair the Regulatory Reporting Committee and monitor the execution of agreed actions

Support continuous improvement of the COO Office operating model and governance framework

Required Profile required You will be best suited for this role if:

You have a Master's degree in Business Administration, Finance, Engineering, Information Systems, Operations Management, or a related discipline

You have minimum 7 years of experience in Business Management, COO Office, Transformation, Operations, Process Excellence, or Project Management roles

You have worked within Corporate & Investment Banking environments

You have a good understanding of Transactional Banking and Fixed Income / Foreign Exchange activities

You have a proven track record of delivering transformation and process improvement initiatives

You intreract with senior executives and manage cross-functional stakeholders

You know Lean or Six Sigma (certification is a strong advantage)

You speak both English and Polish fluently

You have excellent Leadership & Stakeholder Management skills: influencing, working effectively across organizational boundaries, communication and presentation, ownership and accountability mindset, judgment and decision-making

You have well-developed Analytical & Organizational skills: problem-solving and critical-thinking, attention to detail, managing multiple priorities and working under pressure, resilience and adaptability in a changing environment

You have a strong understanding of Governance & Risk Awareness: governance, risk management, and control frameworks, commitment to maintaining a strong risk and compliance culture

Why join us Your future with Societe Generale will include:

Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities

An active role in an international structure and the opportunity for growth

Access to educational platforms and language courses

Stability

Competitive salary based on seniority and skills

Support in quick adaptation in the company

Extraordinary health package with extensive dental care

Hybrid work (3 office days per week) and one-time bonus for home office equipment

Even more benefits such as meal allowance, holiday fund, sports card and insurance

Please be informed that we will be accepting only resumes in English.

Business insight At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarité actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.