Client:
international bank
Recruitment process:
phone screen with our recruiter and one on-line meeting with the hiring managers
Hybrid work:
6 days per month from the office in Cracow
We are looking for a
Data Analyst
who can turn complex operational and user experience data into practical insights that improve internal technology services. In this role, you will work closely with cross-functional teams to understand how users interact with IT services, identify friction points, and build clear visibility around service performance. This is a strong opportunity for someone who enjoys combining analytics, dashboard creation and process automation to influence how digital services evolve.
What will you do
Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms
Define and maintain key metrics for tracking customer IT journeys and service performance
Analyse user behaviour across IT services to identify trends, pain points and optimization opportunities
Translate data into clear, actionable recommendations for operational and strategic improvements
Design and maintain dashboards that clearly communicate performance and experience metrics
Present insights in a clear and accessible way
Kogo poszukujemy? Skills:
Experience of
data visualization tools
and
dashboard design
Strong
analytical and problem-solving skills , with the ability to make data-driven decisions
Experience of working with tools like:
ServiceNow, Jira, GCP Looker Studio, SQL, Splunk
An automation focused mindset ideally with
Python
proficiency
Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders
Knowledge of Agile methodologies and project management frameworks
Familiarity with emerging technologies and industry trends
What's in it for you?
Prestigious position at one of the world's largest banks
Growth and development opportunities with the possibility to move between projects
Hybrid work (6 days per month from the office in Cracow)
Private healthcare coverage and multisport card
Data Analyst in Kielce – pracodawca: Solid Company
Nasza firma to doskonały pracodawca, który stawia na rozwój swoich pracowników oraz tworzy przyjazne i wspierające środowisko pracy. Oferujemy atrakcyjne benefity, w tym elastyczne godziny pracy oraz możliwość szkoleń, co sprzyja rozwojowi kariery w obszarze księgowości. Pracując u nas, będziesz częścią zespołu, który ceni współpracę i innowacyjność, a także ma dostęp do nowoczesnych narzędzi technologicznych w dynamicznej lokalizacji.
