You will be part of a team supporting clients across different time zones, including the US and Asia-Pacific.
This is a great opportunity for someone with a solid technical background in SQL, Linux and scripting who enjoys troubleshooting, solving complex technical problems and working directly with international clients.
Working hours – supporting US and Asia-Pacific markets This role is designed around supporting clients in different global markets.
During the onboarding and training period, you will initially work primarily during US business hours, working closely with the US-based team and clients, learning the systems and processes.
Once you are fully trained and able to work independently, you will move to a rotational shift schedule covering US and Asia-Pacific clients:
Second / US shift:
16:00–00:30 – supporting US business hours
Third / AP shift:
00:00–08:30 – supporting Asia-Pacific hours
You should therefore be comfortable working both afternoon/evening and night shifts as part of a planned rotation.
These are regular full working shifts, not on-call or standby shifts. You will be responsible for providing full technical support throughout your scheduled working hours.
Each 8.5-hour shift includes a 30-minute paid lunch break, meaning 8 hours of actual working time.
Kogo poszukujemy? What are we looking for? We are looking for someone with a strong technical foundation who enjoys investigating problems and working with systems, databases and scripts.
Must-have requirements:
Experience in Technical Support, Application Support, Production Support, System Administration or a similar technical role
Practical experience working with
SQL , including writing and analysing queries
Good working knowledge of
Linux environments
and command-line operations
Experience with at least one scripting language, such as
Python, Bash, PowerShell or Perl
Experience troubleshooting applications, systems or production environments
Solid experience with MS Windows environments
Fluent English and confidence communicating directly with international clients
Enjoyment of troubleshooting and finding root causes
Analytical, detail-oriented and self-motivated approach
Ability to work independently and manage several tasks in a dynamic environment
Comfort working afternoon/evening and night shifts
Nice to have:
Experience with AI tools and automation
Familiarity with financial, banking or trading environments
Experience with application monitoring and log analysis
Bachelor's degree in a technical or analytical field
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Technical Application Support Engineer in Wrocław – pracodawca: Solid Company
Nasza firma to doskonały pracodawca, który stawia na rozwój swoich pracowników oraz tworzy przyjazne i wspierające środowisko pracy. Oferujemy atrakcyjne benefity, w tym elastyczne godziny pracy oraz możliwość szkoleń, co sprzyja rozwojowi kariery w obszarze księgowości. Pracując u nas, będziesz częścią zespołu, który ceni współpracę i innowacyjność, a także ma dostęp do nowoczesnych narzędzi technologicznych w dynamicznej lokalizacji.
