W skrócie
- Zadania: Pomagaj klientom w rozwiązywaniu problemów technicznych i edukuj ich na temat produktów.
- Firma: Międzynarodowa firma BPO z dynamicznym zespołem.
- Benefity: 7500 PLN miesięcznie, karta sportowa, prywatna opieka zdrowotna.
- Pozostałe informacje: Praca stacjonarna w Katowicach, elastyczne godziny pracy.
- Dlaczego ta praca: Zdobądź doświadczenie w technicznym wsparciu i rozwijaj swoje umiejętności w międzynarodowym środowisku.
- Kwalifikacje: Biegłość w języku niemieckim i angielskim, doświadczenie w obsłudze klienta.
Przewidywane wynagrodzenie mieści się w przedziale 49500 - 60500 zł za rok.
Office Based – Katowice, Poland
As a Technical Support Advisor, you will identify root causes of technical issues and determine appropriate solutions.
Detailed Duties and Responsibilities:
- Document customer interactions and technical findings accurately in internal systems.
- Guide customers through product setup, installation, configuration, and maintenance.
- Educate customers on product features, best practices, and preventive maintenance.
- Provide technical support via phone, email, and chat.
- Escalate complex cases to specialized teams when necessary.
- Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.
- Ensure customer satisfaction while meeting quality and productivity targets.
Targeted Qualifications:
- Fluency in German Language, C1 level.
- Fluency in English Language, B2 level or higher.
- Good knowledge of Windows environment and MS Office applications.
- Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
- Ability to work independently and manage multiple customer inquiries simultaneously.
- Ability to analyze problems and provide clear, customer-friendly solutions.
- Readiness to work from an office in Katowice.
- Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
- Excellent communication and interpersonal skills.
Interpersonal Skills:
- Communicative, speak and/or write well and get your ideas across to others easily.
- Confident, pleasant, energetic, helpful, trustworthy.
- Efficient, perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, can carry different responsibilities, sometimes with very little advanced notice.
- Listen, pay attention to what others are saying, without daydreaming or judging them.
- Precise, make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service customers, be friendly, patient, and polite with customers and try your best to service their needs/wants.
Start Date: 16th of November 2026
Salary: 7500 PLN Gross Monthly salary.
Office Based – Katowice, Poland
Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00
Full eligibility to live & work in Poland is a must.
Shift Based.
Sports Card.
Private health insurance.
A global team committed to the company values.
A dynamic work environment in a dynamically international company.
Technical Support Advisor – German Speaker in Kraków – pracodawca: SpotOn TA
Jako pracodawca, nasza firma oferuje wyjątkowe możliwości rozwoju kariery w dynamicznym międzynarodowym środowisku. Pracownicy mogą liczyć na elastyczność pracy hybrydowej, a także na wsparcie w postaci prywatnej opieki medycznej i karty sportowej. Nasza kultura pracy opiera się na wartościach zespołowych, co sprzyja budowaniu długotrwałych relacji z klientami oraz współpracownikami.
