Application Production Support Engineer - Geneos ITRS in Warsaw

Warsaw Posted 3 days ago Work Type Contract

zł 100.00-140.00 per hour

Remote Work No

IR35 Status Not Applicable

We are looking for an experienced

Senior Application Production Support Engineer

to join a global Markets Production Support team responsible for maintaining business-critical banking applications and services.

The team supports a wide range of systems covering settlements, payments, cash flow processing, business process management, and regulatory reporting.

You will work in a distributed international environment, collaborating with technology teams across different regions to ensure the stability, availability, and continuous improvement of critical production platforms.

This role combines hands-on technical application support, incident and problem management, automation, and close cooperation with infrastructure and development teams. It offers an opportunity to work with enterprise-scale banking systems in a demanding, fast-paced environment.

Key Responsibilities

Provide advanced technical application support within a Business-as-Usual (BAU) production environment

Monitor and maintain critical applications and infrastructure using

Geneos ITRS, Apache Airflow, and BMC Control‑M

Manage incidents, problems, and changes of varying complexity, ensuring timely resolution and minimal business impact

Apply IT Service Management (ITSM) principles and effectively prioritize tasks in a dynamic production environment

Identify opportunities to improve automation, operational efficiency, and service quality, taking ownership of initiatives through to implementation

Work closely with the CIO and relevant technology teams to troubleshoot issues and implement application enhancements that improve the supportability of the platform

Ensure compliance with established Change Control and Fault Reporting procedures

Participate in bank-wide Disaster Recovery (DR) testing and collaborate with the wider Production Support team on remediation activities

Work closely with UNIX, Database, Network, and upstream/downstream application teams to improve service quality and operational efficiency.

Manage outstanding risks and audit findings, ensuring appropriate remediation and closure

Conduct regular environment risk assessments and identify, document, and elevate emerging risks

Actively contribute to knowledge sharing and cross-training initiatives within internal teams

Requirements

University degree in Computer Science, Information Technology, or a related technical discipline

Strong experience in Application Production Support, IT Operations, or a similar technical support role, preferably within the financial services or banking sector

Solid understanding of IT Service Management (ITSM), including Incident, Problem, and Change Management

Strong hands‑on experience with

UNIX/Linux environments

and shell scripting

Very good knowledge of

SQL and relational databases , including troubleshooting and data analysis

Good programming skills in at least one language, preferably

Python

Experience with monitoring and scheduling tools such as

Geneos ITRS, Apache Airflow, and BMC Control‑M

Familiarity with technologies such as

ELK Stack, Apache Kafka, and Apache ZooKeeper

Practical experience using AI‑powered tools to improve productivity and support daily engineering activities

Ability to troubleshoot complex technical issues and work effectively under time pressure

Strong analytical and problem‑solving skills, with the ability to manage multiple priorities simultaneously

Excellent communication and collaboration skills, combined with the ability to work independently in a remote, globally distributed team

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