* Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks.* Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs.* Ensure Data Management is performed accurately and on time.* Ensure Tickets and Calls are responded within SLA timescales and to a high standard.* Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Support the updates of DWIs, if required.* Proficient in using systems and tools.* SOC Controls completed on time and with the necessary evidence.* Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice.* All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.* Highlight to Service Manager any deviations from the standard scope of service.* Ability to recognize and deal appropriately with sensitive and confidential information.* Successful completion of all learning objectives.* Previous experience in HR Administration, Customer Support, Shared Services, or a similar environment is a strong advantage.* **Fluent English (C1+), French (C1+), and Italian (C1+) are mandatory.*** Additional languages are considered a plus.* Good knowledge of MS Office (Excel, Word, PowerPoint).* Strong communication and customer service skills.* High attention to detail and ability to work accurately under deadlines.* Ability to work independently and collaboratively within an international team.* Flexibility to support a fast-paced global environment.* Availability to cover required work shifts and Bank Holidays, if needed* **Standard Languages:** Hybrid position - Availability to work from the office as per Company Policy and as agreed with the Hiring Manager / **Rare Languages**: Possibility of full remote work with occasional office presence, as per Company Policy and the agreement with the Hiring ManagerAs pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.
HR Admin, Associate (French & Italian) in Katowice – pracodawca: Strada Inc.
Jako wiodący dostawca rozwiązań płacowych z siedzibą w Krakowie, oferujemy naszym pracownikom wyjątkowe możliwości rozwoju zawodowego w międzynarodowym środowisku. Nasza kultura pracy opiera się na współpracy i innowacyjności, a elastyczne opcje pracy zdalnej oraz atrakcyjne benefity sprawiają, że jesteśmy doskonałym miejscem dla osób poszukujących satysfakcjonującej kariery w branży HR i SAP.
