Banking & Cards Junior Support Specialist with Italian in Warsaw

Serving as the first point of contact for Business users seeking assistance on product and application related queries and issues Providing Level 1 support & first-time resolution whenever possible within the predefined timelines Responsible for logging and classifying tickets and performing troubleshooting through diagnostic techniques and pertinent questions Direct unresolved issues to the next level of support personnel Taking ownership of incidents or escalations, including follow-up Follow-up and update relevant trackers and systems Our requirements

Excellent spoken & written skills in English and Italian 0,5-2+ years of working in a customer facing role handling user issues and queries Thorough knowledge of clients’ applications, products and processes Ability to create SOP manuals for day-to-day operations Excellent problem-solving skills and documentation skills Effective professional relationships with co-workers and clients Optional

Working knowledge of ticketing tool such as ServiceNow What do we offer?

Competitive salary with annual salary reviews Opportunity to use foreign languages and the newest technologies on a daily basis Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.) Sport's card (Multisport) Private medical care for you and your family Access to wide range of learning & development platforms