As a Service Desk Analyst, you’ll be the first point of contact for users who need IT help. You'll solve problems, guide users step by step and work closely with technical teams to get issues fixed on time.
This is a great opportunity to build hands-on IT experience and develop your technical and customer service skills in an international environment.
Your daily tasks:
Be the human expert behind AI-powered support . Simple requests are increasingly handled by self-service and chatbots, so you'll focus on the issues that need real problem-solving and a personal touch
Resolve IT requests and incidents across software, hardware, laptops and mobile devices, by phone, chat, email and our self-service portal
Connect remotely to users' devices to fix issues directly and guide users step by step
Own each ticket from start to finish, with clear, high-quality records in our IT Service Management tool (AI-supported logging and English documentation)
Work with 2nd and 3rd level teams (Network, Server, Application and others) to elevate and resolve cases on time and within agreed service levels (SLAs)
Spot problems before users do: flag recurring issues and trends, and suggest ideas for automation and self-help
Help users get the most from their applications and digital tools, and support their adoption of new technology
Support users in German and Polish, with AI-assisted translation to and from English that you review for accuracy
Our requirements:
Very good command of
German
and
Polish , with good communication skills in English
Flexibility to work in a 24/7 shift model, including weekends. Working across different shifts gives you broader exposure, varied experience and the opportunity to support users in a truly global environment
Interest in IT, technology and troubleshooting
A customer-focused mindset and willingness to help others
Strong analytical and communication skills
A logical, step-by-step approach to solving problems
Willingness to learn new technologies, tools and processes
Basic knowledge of Windows, Microsoft 365, hardware or IT support concepts is an advantage
Previous Service Desk or technical support experience is welcome, but not essential
What do we offer?
Competitive salary with annual salary reviews
Opportunity to use foreign languages and the newest technologies on a daily basis
Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
Sport's card (Multisport)
Private medical care for you and your family
Access to wide range of learning & development platforms
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Service Desk Analyst (German & Polish) – Remote in Wrocław – pracodawca: Tata Consultancy Services
Tata Consultancy Services to doskonały pracodawca, oferujący dynamiczne środowisko pracy w Wrocławiu, które sprzyja rozwojowi zawodowemu i osobistemu. Nasza kultura pracy opiera się na współpracy i innowacyjności, a pracownicy mają dostęp do licznych szkoleń oraz możliwości awansu w międzynarodowym zespole. Dodatkowo, elastyczny model pracy hybrydowej pozwala na lepsze zbalansowanie życia zawodowego i prywatnego.
Dane kontaktowe:
Zespół rekrutacyjny Tata Consultancy Services
