Service Start Date:
16 November 2026
Primary Work Location: Poznań, Poland
Job Description – Onsite IT Support Engineer (Poznań, Poland)
Location:
Poznań, Poland with occasional travel to Warsaw and Katowice.
Key Responsibilities
Provide onsite IT support and "Hands & Eyes" assistance for end users.
Support desktops, laptops, tablets, mobile devices, printers, meeting room equipment, and local applications.
Perform IMAC activities (Install, Move, Add, Change, Delete) and device deployments.
Troubleshoot hardware and software issues and coordinate with remote support teams, vendors, and OEMs.
Support asset management, inventory tracking, ticket updates, and hardware lifecycle activities.
Provide hands-and-eyes support in server rooms, network environments, conference rooms, and AV systems under remote guidance.
Deliver VIP support and assist with special events, meetings, and user onboarding activities.
Required Skills
Experience in desktop support, device deployment, and break/fix activities.
Good understanding of Windows-based end-user computing environments.
Ability to follow SOPs and work closely with remote technical teams.
Strong customer service and communication skills.
Professional English and Polish language proficiency.
Working Hours
Monday to Friday, 8x5 business hours, with occasional after-hours or weekend support as required.
Travel Requirements
Primary location:
Poznań.
Occasional travel to Warsaw and Katowice to support business requirements.
Experience:
2-5 years of onsite IT support or deskside support experience preferred.
L2 IT Support Engineer in Poznań – pracodawca: Teceze
Nasza firma w Gdańsku oferuje wyjątkowe możliwości rozwoju zawodowego dla inżynierów wsparcia EUC, zapewniając dynamiczne środowisko pracy, które sprzyja innowacjom i współpracy. Oferujemy konkurencyjne wynagrodzenie, elastyczne godziny pracy oraz dostęp do szkoleń, co pozwala naszym pracownikom na ciągły rozwój umiejętności w obszarze technologii. Nasza kultura pracy opiera się na wzajemnym wsparciu i otwartości, co sprawia, że każdy członek zespołu czuje się doceniany i zmotywowany do osiągania wspólnych celów.
