A new chapter begins – welcome to Tribera!
Are you ready to lead a dynamic team where hospitality excellence, customer satisfaction, and operational efficiency come first? As the Resident Manager at MILESTONE Gdansk, you’ll take ownership of an established property and its resident community. You’ll oversee day-to-day operations, raise the standard of the resident experience, and build on the success of one of our premier locations.
What You'll Do:
Customer Care & Retention: Ensure high levels of customer satisfaction through community building, prompt response to resident inquiries and complaints, and maintaining a stable living environment. Facility Management: Work closely with external suppliers and the Corporate Services team to maintain the optimal condition of the property. Customer Acquisition & Marketing: Collaborate with the Corporate Services team to implement local sales and marketing strategies, and identify local partners to strengthen the Tribera brand experience. Operational Reporting: Ensure timely and accurate financial and operational reporting, adhering to Tribera's business guidelines. Financial Performance & Controlling: Own the property’s financial results by monitoring occupancy, revenue and operating costs against budget. Spot deviations early and take corrective action to protect profitability. Quality & Safety: Implement quality management measures, including Standard Operating Procedures (SOPs), and ensure residents’ safety through regular drills and access control.
What We’re Looking For:
Experience: At least 1 year of experience at a PBSA or 2-5 years in a similar hospitality management role such as Resident Manager, Front Office Manager, or Room Division Manager. People Skills: A strong ability to work with diverse teams and create a positive, collaborative environment for both residents and colleagues. Attention to Detail: A high level of precision and organizational skills with a strong affinity for administrative tasks and data management. Communication Skills: Fluency in Polish(C1/C2) and English (C1/C2), with additional languages a plus. Leadership: Proven experience in leading teams, with the ability to drive performance and provide training and support.
Why Tribera? What we Offer:
Special Tribera Birthday Gift: Take your Birthday Day off to celebrate! A dynamic, young, and creative team that values openness to new ideas and solutions. A supportive and collaborative work environment. Flexible working hours
Your contact person
careers@triberagroup.com
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