W skrócie
- Zadania: Zapewnij wsparcie IT dla biura w Warszawie i rozwiązuj problemy technologiczne.
- Firma: VB Spine, firma wspierająca chirurgów w przełomowych procedurach.
- Benefity: Możliwość rozwoju kariery w dynamicznym środowisku oraz praca z nowoczesnymi technologiami.
- Pozostałe informacje: Współpraca z zespołami w całej Europie i możliwość nauki nowych umiejętności.
- Dlaczego ta praca: Pracuj w zespole, który ma realny wpływ na życie ludzi.
- Kwalifikacje: Wykształcenie w IT oraz doświadczenie w wsparciu użytkowników.
Przewidywane wynagrodzenie mieści się w przedziale 47250 - 57750 zł za rok.
Location: Warsaw, Poland
Company: VB Spine
Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures. We’re looking for driven individuals ready to learn quickly, adapt under pressure, and grow in a dynamic, fast-paced environment.
As the Senior Analyst, Desktop Support – IT End User Services, you will provide hands‑on, on‑site IT support for our Warsaw office. This position serves as an escalation point for end‑user technology issues and provides local technical leadership across desktop support, meeting‑room/AV support, networking smart‑hands activities, asset management, site technology projects, as well as remote support for European team members.
What You’ll Do:
- Identify, research, troubleshoot, and resolve desktop, laptop, peripheral, application, and end‑user technology issues.
- Respond to IT service tickets, incidents, requests, and escalations while maintaining timely, accurate documentation and strong service levels.
- Provide on‑site walk‑up and deskside support to employees in the Warsaw office.
- Provide remote support to employees across Europe.
- Serve as the first local point of contact for technical escalations and on‑site project assistance.
- Provide hands‑on support for Windows endpoints, Microsoft 365 applications, Outlook, web‑based business applications, printers, mobile devices, and related workplace technology.
- Assist with conference‑room and audiovisual (AV) support, including meeting setup and troubleshooting.
- Provide smart‑hands support to remote or centralized Level 3 teams, including Networking, Infrastructure, Security, AV, and other technical groups.
- Support device provisioning, deployment, replacement, refresh, and decommissioning activities.
- Assist with IT asset management, inventory control, equipment lifecycle tracking, and asset disposition.
- Maintain an organized local IT stockroom and ensure appropriate levels of endpoint equipment, peripherals, and accessories are available.
- Support local and global IT projects, office initiatives, infrastructure changes, and technology deployments.
- Provide executive/VIP support when required, with a strong focus on professionalism, responsiveness, and discretion.
- Act as a technical lead for the Warsaw site, helping coordinate support activities, share knowledge, improve processes, and mentor other support resources when applicable.
- Maintain documented processes, site standards, and an organized, service‑focused IT environment.
- Collaborate effectively with VB Spine IT teams and business stakeholders across multiple countries and time zones.
What You Bring:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant professional experience.
- Professional fluency in both Polish and English, with strong verbal and written communication skills.
- Additional language skills are highly desirable, particularly Italian, German, Spanish, or French, to support collaboration across European teams.
- 2+ years of experience in help desk, desktop support, deskside support, or end‑user computing; senior‑level or lead support experience is preferred.
- Strong troubleshooting skills across Windows devices.
Onsite Desktop Support in Warsaw – pracodawca: VB Spine, LLC
VB Spine, LLC to doskonały pracodawca, który oferuje wyjątkowe możliwości rozwoju zawodowego w dynamicznym środowisku medycznym. Pracując w Warszawie, zyskasz dostęp do innowacyjnych projektów oraz wsparcia zespołu ekspertów, co sprzyja nie tylko realizacji ambitnych celów, ale także osobistemu rozwojowi. Nasza kultura pracy opiera się na współpracy i otwartości, co sprawia, że każdy pracownik czuje się doceniony i ma realny wpływ na rozwój firmy.
