Remote Dynamics 365 CSW & CI Journeys Specialist in Katowice

Vytwo is seeking an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspace (CSW) and Customer Insights (CI) journeys to design, develop, and implement scalable CRM solutions. This remote position requires hands-on configuration of CSW components such as Voice, Chat, Workstreams, Session templates, Agent Scripts and Macros, as well as CI elements like real-time marketing journeys and segments, collaborating with technical and business teams to deliver high-quality