Customer Operation Junior Specialist in Łódź

Location: Łódź, Poland

Hybrid: 2 days on site

Reports to: Customer Operation Senior Manager

About The Role

Ready to start your career in Customer Operation and make an impact on the customer experience? We’re looking for a Junior Customer Operation Specialist to join our growing EMEA Order to Cash team at our SSC in Łódź. You’ll support the order cycle, respond to customer queries and work with Sales, Supply Chain and Accounts Receivable. This is a great opportunity to learn, develop your skills and gain experience in an international environment. You’ll be joining a newly established team and helping shape the way we work from the beginning. Some business travel may be required, with further details shared during the recruitment process.

What You Will Do

• Act as the main point of contact for your customer portfolio.
• Build and maintain strong relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take full ownership of customer service quality.
• Ensure the Key Performance Indicators (KPIs) are met.

What We Want You To Bring Along

• Fluency in English is must have.
• A minimum 0-6 months of relevant experience in Customer Service.
• Knowledge of MS Office tools (Excel), SAP.
• Customer-focused and relationship-oriented.
• Strong communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Comfortable with numbers and data.
• Comfortable collaborating with remote colleagues and customers.
• Proactive, adaptable, and resilient under pressure.
• Ability to work across cultures with all levels of organization as well as with different functions.
• Additional European language skills would be an advantage.

What We Offer

• A flexible hybrid work model with the bonus of shorter Fridays all year long.
• A birthday gift of a day off—spend it with those who matter most!
• The freedom to work remotely from EU for up to 30 days annually.
• A day off for every full year with us (up to five extra days) to celebrate your dedication.
• Comprehensive Luxmed medical coverage.
• Life insurance to keep you and your loved ones protected.
• A lunch card to fuel your productivity.
• A Multisport card to keep you active and healthy.
• Support for your commute (public transport).
• Exciting product gifts four times a year and opportunities to sample new products.
• Funding for team bonding and integration activities.
• Bonuses for life’s special moments (like marriage or the birth of a child) and for long-term service.

Who We Are

Together, WE enable individuals to look, feel, and be their true selves. Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us.

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.