Position Title: Customer Operation Junior Specialist Hybrid: 2 days on site Reports to: Customer Operation Senior Manager ABOUT THE ROLE
Ready to start your career in Customer Operation and make an impact on the customer experience? We’re looking for a Junior Customer Operation Specialist to join our growing EMEA Order to Cash team at our SSC in Łódź. You’ll support the order cycle, respond to customer queries and work with Sales, Supply Chain and Accounts Receivable. This is a great opportunity to learn, develop your skills and gain experience in an international environment. You’ll be joining a newly established team and helping shape the way we work from the beginning. Some business travel may be required, with further details shared during the recruitment process. WHAT YOU WILL DO
Act as the main point of contact for your customer portfolio. Build andmaintainstrong relationships with customers and internal teams. Handle customer queries with ownership and professionalism. Accurately process high volumes of orders in SAP. Coordinate product availability and delivery timelines. Validate pricing and support contract updates. Resolve complaints and implement corrective actions. Optimizelogisticsfor efficient and cost-effective deliveries. Take full ownership of customer service quality. Ensure the Key Performance Indicators(KPIs)aremet WHAT WE WANT YOU TO BRING ALONG
Fluency in Englishis must have A minimum 0-6 months of relevant experiencein Customer Service Knowledge of MS Office tools (Excel), SAP Desirable Customer-focused and relationship-oriented. Strong communicationand interpersonal skills. Analytical mindset with attention to detail. Comfortable with numbers and data. Comfortablecollaboratingwith remote colleaguesand customers Proactive, adaptable, and resilient under pressure. Ability to work across cultures with all levels of organization as well as withdifferent functions Additional European language skills would be an advantage WHAT WE OFFER
At the heart of our company is a commitment to nurturing growth, health, and happiness. That’s why we offer: A flexible hybrid work model with the bonus of shorter Fridays all year long. A birthday gift of a day off—spend it with those who matter most! The freedom to work remotely from EU for up to 30 days annually. A day off for every full year with us (up to five extra days) to celebrate your dedication. Comprehensive Luxmed medical coverage. Life insurance to keep you and your loved ones protected. A lunch card to fuel your productivity. A Multisport card to keep you active and healthy. Support for your commute (public transport). Exciting product gifts four times a year and opportunities to sample new products. Funding for team bonding and integration activities. Bonuses for life’s special moments (like marriage or the birth of a child) and for long-term service. WHO WE ARE
Together, WE enable individuals to look, feel, and be their true selves. Wella Company is one of the world ’ s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders. We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities,experiencesand backgrounds creates an environment that produces extraordinary results.
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Customer Operation Junior Specialist in Łódź – pracodawca: Wella Operations US LLC
Wella Company w Łodzi to doskonały pracodawca, który oferuje elastyczne warunki pracy w modelu hybrydowym, co sprzyja równowadze między życiem zawodowym a prywatnym. Nasza kultura pracy opiera się na współpracy i innowacyjności, a pracownicy mają liczne możliwości rozwoju zawodowego oraz dostępu do szkoleń, co pozwala im na ciągłe podnoszenie swoich kwalifikacji. Dodatkowo, praca w Wella Company to szansa na bycie częścią globalnej marki, która ceni różnorodność i wspiera inicjatywy proekologiczne.
