Select how often (in days) to receive an alert: Create Alert Position Title: Customer Operation Specialist Hybrid: 2 days on site Reports to: Customer Operation Senior Manager ABOUT THE ROLE
Ready to turn every order into a great customer experience?
We’re looking for a
Customer Operation Specialist
to join our EMEA Order to Cash team at our SSC in Łódź. You’ll be a key link between our customers and the business, managing the order cycle, resolving queries and working closely with Sales, Supply Chain and Accounts Receivable to keep everything running smoothly. This role is a great fit for someone who enjoys a fast-paced, international environment, takes a proactive approach to solving problems and builds strong relationships across teams. Some business travel may be required, with further details shared during the recruitment process. WHAT YOU WILL DO
Act as the main point of contact for your customer portfolio. Build and maintain strong relationships with customers and internal teams. Handle customer queries with ownership and professionalism. Accurately process high volumes of orders in SAP. Coordinate product availability and delivery timelines. Validate pricing and support contract updates. Resolve complaints and implement corrective actions. Optimize logistics for efficient and cost-effective deliveries. Take full ownership of customer service quality. Ensure the Key Performance Indicators (KPIs) are met WHAT WE WANT YOU TO BRING ALONG
Fluency in Englishis a must have 2+ years in Customer Service Strong SAP experience (2+ years preferred). Knowledge of MS Office tools (Excel advanced) Customer-focused and relationship-oriented. Strong communication and interpersonal skills. Analytical mindset with attention to detail. Comfortable with numbers and data. Comfortable collaborating with remote colleagues and customers Proactive, adaptable, and resilient under pressure. Ability to work across cultures with all levels of organization as well as with different functions Additional European language skills would be an advantage WHAT WE OFFER
At the heart of our company is a commitment to nurturing growth, health, and happiness. That’s why we offer: A flexible hybrid work model with the bonus of shorter Fridays all year long. A birthday gift of a day off—spend it with those who matter most! The freedom to work remotely from EU for up to 30 days annually. A day off for every full year with us (up to five extra days) to celebrate your dedication. Comprehensive Luxmed medical coverage. Life insurance to keep you and your loved ones protected. A lunch card to fuel your productivity. A Multisport card to keep you active and healthy. Support for your commute (public transport). Exciting product gifts four times a year and opportunities to sample new products. Funding for team bonding and integration activities. Bonuses for life’s special moments (like marriage or the birth of a child) and for long-term service. WHO WE ARE
Together, WE enable individuals to look, feel, and be their true selves. Wella Company is one of the world ’ s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders. We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. English - Please click on this link to review the Notification of Equal Opportunity Rights poster
