W skrócie
- Zadania: Zarządzaj infrastrukturą IT i dostarczaniem usług w Polsce i na Węgrzech.
- Firma: Międzynarodowa firma technologiczna z nowoczesnym podejściem do IT.
- Benefity: Elastyczne godziny pracy, możliwość pracy zdalnej oraz rozwój zawodowy.
- Pozostałe informacje: Możliwość rozwoju kariery w międzynarodowej organizacji.
- Dlaczego ta praca: Pracuj blisko technologii i wpływaj na codzienne operacje w dynamicznym środowisku.
- Kwalifikacje: Minimum 3 lata doświadczenia w operacjach IT oraz zarządzaniu usługami.
Przewidywane wynagrodzenie mieści się w przedziale 62100 - 75900 zł za rok.
Location: Wilanow, Warsaw (Hybrid 3 days in the office)
Contract Type: B2B
Language Requirements: Fluent Polish and English
About The Role
We are looking for a hands-on IT Operations Lead to take ownership of IT infrastructure and IT service delivery across Poland and Hungary. This is not a corporate management role focused on large teams and multi-million-euro budgets. We are looking for someone who enjoys being close to the technology, understands operational realities, and is comfortable combining strategic thinking with day-to-day execution.
You will support approximately 200 users across Poland and Hungary, working with a modernized infrastructure consisting of Azure services and two small data centres. You will coordinate internal and external service providers, drive operational improvements, and ensure reliable delivery of IT services across the organization. This is a hybrid position combining operational leadership, vendor management, service governance, and technical coordination.
What You Will Be Responsible For
- IT Operations & Infrastructure
- Oversee daily IT operations across Poland and Hungary
- Coordinate infrastructure services delivered through internal teams and external vendors
- Support and improve Azure-based services and on-premises infrastructure
- Coordinate maintenance activities, system changes, upgrades, and operational improvements
- Ensure high availability and stability of business-critical systems
- Service Management
- Manage and improve Incident, Problem, Change, Configuration and Asset Management processes
- Monitor service performance and vendor SLAs
- Drive continuous service improvement initiatives
- Improve end-user experience and service quality
- Support Service Desk and infrastructure support activities
- Vendor Management
- Manage relationships with infrastructure and service providers
- Monitor vendor performance against contractual commitments
- Coordinate escalations and issue resolution
- Participate in supplier selection and service reviews
- IT Procurement & Budget Support
- Coordinate purchasing of hardware, software and IT services
- Support IT budget planning and cost control activities
- Ensure compliance with internal procurement procedures
- Governance, Security & Risk
- Ensure compliance with IT policies and operational standards
- Support audits and compliance activities
- Coordinate Business Continuity and Disaster Recovery activities
- Identify operational risks and implement mitigation measures
- Support IT security initiatives and operational controls
- Business Collaboration
- Act as a bridge between business stakeholders and IT service providers
- Communicate risks, incidents, planned changes and improvement initiatives
- Support IT transformation and modernization projects
Essential What We Are Looking For
- Minimum 3 years of experience in IT Operations, IT Infrastructure, Service Management or similar role
- Practical experience managing outsourced IT services and vendors
- Strong understanding of ITIL processes, especially Service Operation, Service Transition and Service Design
- Good understanding of Azure and modern IT infrastructure environments
- Experience coordinating support teams and external providers
- Knowledge of IT security fundamentals
- Experience with incident, problem and change management
- Fluent Polish and English
Nice to Have
- ITIL certification
- Azure certifications
- Experience working in small or medium-sized organizations
- Experience supporting multi-country operations
- Knowledge of Business Continuity and Disaster Recovery processes
What Will Make You Successful
You are a pragmatic and hands-on professional who enjoys solving operational challenges. You are comfortable working independently, take ownership of problems, and focus on delivering reliable services to users. You can discuss infrastructure with technical specialists while also communicating effectively with business stakeholders.
Recruitment Process
- Stage 1: Interview with the Hiring Manager and HR
- Stage 2: Technical interview with the IT Leadership Team
If you enjoy combining operational leadership with hands-on IT management and want to have visible impact in a growing international organization, we would like to hear from you.
IT Infrastructure & Service Manager in Warsaw – pracodawca: WLG
WLG w Brukseli to doskonały pracodawca, który oferuje dynamiczne środowisko pracy w obszarze bezpieczeństwa, z możliwością rozwoju zawodowego i zdobywania cennego doświadczenia w międzynarodowym kontekście. Nasza kultura pracy opiera się na współpracy i innowacyjności, a pracownicy mają dostęp do szkoleń oraz wsparcia w realizacji ambitnych projektów, co czyni nas idealnym miejscem dla osób poszukujących satysfakcjonującej kariery.
