WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description Your responsibilities
Act as a single point of entry for all cases (both emails and calls) related to:
Customer service support for providing credit line amounts, requests for an increase, and status
Launch activities that include customer service support for onboarding, validation calls, special projects and cards
Invoice management activities that include customer service support for authorizations, billing management, and invoice processing
Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities
Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research
Process and system governance activities to include customer service support for system issues/notices and spam
#J-18808-Ljbffr
Customer Service Agent with Lithuanian in Gdynia – pracodawca: WNS Global Services
Jako wiodący globalny dostawca usług, oferujemy naszym pracownikom wyjątkowe możliwości rozwoju zawodowego oraz elastyczne warunki pracy w Gdyni. Nasza kultura pracy opiera się na współpracy i wsparciu, a dodatkowe korzyści, takie jak miesięczny bonus oraz pakiet benefitów, sprawiają, że jesteśmy atrakcyjnym miejscem dla osób poszukujących satysfakcjonującej kariery w obszarze finansów.
