W skrócie
- Zadania: Zarządzaj siecią serwisową dla sprzętu AGD Xiaomi w Polsce.
- Firma: Dynamiczna firma technologiczna z międzynarodowym zasięgiem.
- Benefity: Atrakcyjne wynagrodzenie, możliwość podróży służbowych i rozwój zawodowy.
- Pozostałe informacje: Możliwość rozwoju kariery w dynamicznym środowisku.
- Dlaczego ta praca: Buduj i optymalizuj usługi posprzedażowe, mając realny wpływ na satysfakcję klientów.
- Kwalifikacje: Minimum 3 lata doświadczenia w zarządzaniu serwisem AGD i umiejętności komunikacyjne w języku angielskim.
Przewidywane wynagrodzenie mieści się w przedziale 74250 - 90750 zł za rok.
We are looking for a Home Appliance Service Manager based in Poland to build and manage the after-sales service network for Xiaomi white goods (refrigerator, washing machine, air conditioner).
You will be fully responsible for local service procedure standardization, peak-season installation capacity guarantee, work order monitoring & KPI management, and service provider settlement.
This role requires solid experience in overseas service vendor management, fluent English, and the ability to support short-term business trips across Poland.
Job Responsibilities 1.
Develop & Manage Local After-Sales Network Build, expand and optimize the local installation and maintenance service network for Xiaomi white goods (refrigerator, washing machine, air conditioner) across Poland.
Oversee end-to-end vendor lifecycle management, including partner recruitment, qualification auditing, operational training and daily performance management, to establish a stable, high-coverage and high-quality local after-sales system.
Standardize Local After-Sales Workflows Define, streamline and iterate standardized local SOPs for white goods after-sales services, covering fault reporting, on-site installation & repair, re-inspection and order closure.
Drive unified service standards to improve operational efficiency, service consistency and end-user satisfaction.
Secure Peak Season Installation Capacity Proactively forecast seasonal demand spikes for air conditioners in Poland.
Scale and reserve local installation manpower and vendor resources, optimize workforce scheduling and resource allocation, and ensure sufficient service capacity during peak seasons.
Minimize service delays and customer complaints to sustain reliable service quality.
Oversee Work Order Management & KPI Delivery Monitor daily white goods after-sales work order progress across the Polish market.
Collaborate closely with third-party service providers to ensure timely on-site service, issue resolution and full order closure.
Drive consistent achievement of core KPIs, including order completion rate and on-time service rate.
Handle full-cycle vendor settlement operations, including data verification, account reconciliation and financial settlement.
Standardize settlement rules, ensure accurate and timely payment execution, and maintain stable, long-term cooperative relationships with local service partners.
Job Requirements 1.
Professional Experience Minimum 3 years of experience in white goods (refrigerator, washing machine, air conditioner) after-sales operations and third-party vendor management.
Proven experience in partner development, performance evaluation, training delivery and regional service operation, with solid practical vendor management expertise.
Preferred Local Resources Candidates with existing local network and connections to home appliance repair and air conditioner installation vendors in Poland or Europe are highly preferred, enabling rapid service network deployment and expansion.
Language Skill Fluent in English for daily business communication, vendor negotiation, cross-team alignment and official document handling, capable of independently managing local overseas business.
4. Mobility & Adaptability Willing and able to conduct short‑term business trips across Poland for vendor visits, market audits and peak‑season operational support.
Preferred Experience Hands‑on experience in building after‑sales service systems, standardizing operational workflows and establishing vendor ecosystems from scratch for overseas home appliance business is a significant plus.
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Poland Channel Service Manager in Warsaw – pracodawca: Xiaomi Technology
Xiaomi Technology w Warszawie to doskonały pracodawca, który oferuje dynamiczne środowisko pracy sprzyjające rozwojowi zawodowemu. Jako stażysta w dziale finansów, będziesz miał okazję zdobyć cenne doświadczenie w obszarze FP&A, skarbu i zgodności, a także korzystać z możliwości nauki od ekspertów w branży. Nasza kultura pracy opiera się na innowacyjności i współpracy, co sprawia, że każdy dzień przynosi nowe wyzwania i satysfakcję z osiąganych wyników.
